About the company : John Galt Solutions is a supply chain planning company that leverages its AI-powered Atlas Planning Platform to accelerate digital transformation and unify decisions, data, and operations on a single platform. With a focus on delivering tangible business outcomes, driving innovation for more elegant supply chain planning through AI and machine learning, John Galt Solutions empowers businesses to unlock effective, powerful supply chain strategies. The company collaborates with iconic and innovative brands across various industries and sizes, helping them solve critical operational challenges, reduce risk, and achieve transformational results. Job Overview: As a Strategic Account Manager, you will be primarily responsible for working closely with our current customers to identify new opportunities, deepen relationships, and increase their lifetime value. Your main goal is to drive growth by collaborating with our Sales, Customer Success, and Marketing teams, leveraging our supply chain planning software, services teams, and partners to help customers optimize their operations. In this role, you will be expected to build trust with customer leadership and key decision-makers, assess planner needs, and work proactively to present relevant solutions. You will focus on expanding the value our customers receive from our software, ultimately contributing to long-term, sustainable revenue growth. Key Responsibilities : Collaborative Strategy Development: Work closely with internal teams, including Sales, Customer Success, and Product, to ensure that customers are realizing the full potential of our supply chain planning software and are aligned with their strategic goals. Account Growth: Identify upsell and cross-sell opportunities that drive recurring revenue and maximize customer value, across capabilities and business divisions. Needs Assessment: Engage with customers to understand their evolving needs, challenges, and objectives, and recommend tailored solutions that drive long-term success. Customer Relationship Management: Develop and nurture strong relationships with key stakeholders across your customer accounts, becoming a trusted advisor on supply chain planning and optimization. Account Health Monitoring: Proactively monitor the health of assigned accounts, identifying risks and taking actions to prevent churn, while ensuring customer satisfaction and ongoing usage. Performance Reporting: Regularly report on account progress, renewals, expansion opportunities, and overall revenue growth to senior leadership. Renewal and Retention: Collaborate with the Customer Success team to support renewals, reduce churn, and help customers expand their use of the software suite. Voice of customer to provide feedback, advocate for product enhancements, and ensure a seamless customer experience. Desired experience : Minimum of 3-5 years of experience in Strategic Account Management or similar role, focusing on account growth, relationship management, and customer retention. Strong understanding of how maturing supply chain processes and technology drive value , efficiencies and improvements. Proven ability to collaborate with cross-functional teams (Sales, Customer Success, Marketing) to achieve customer success and business growth. Excellent communication and presentation skills, with the ability to engage and influence stakeholders at all levels. Analytical mindset with a focus on understanding data to uncover growth opportunities and improve customer outcomes. Bachelor’s degree in Supply Chain Management, Business, or related field. Experience in working with supply chain planning software or other enterprise-level business solutions is a must. Knowledge of key concepts like demand planning, supply planning, sales & operations planning, etc. will be beneficial. Ability to navigate complex customer challenges and propose innovative solutions. Why Join Us? Opportunity to work with cutting-edge supply chain technology and help customers unlock their full potential. Be part of a collaborative and high-performing team that values innovation, teamwork, and customer success. Competitive compensation package including salary, performance incentives, and benefits. Ongoing professional development and growth opportunities. If you're passionate about driving customer success, fostering long-term relationships, and growing revenue in the supply chain planning space, we want to hear from you! Apply today and help shape the future of supply chain planning at John Galt Solutions.
